Tuesday, March 31, 2009

Suddenlink is down - again

No email for at least four days.


Anonymous said...

Mine works!

Pete Abel said...

I'm with Suddenlink. Have you contacted our customer service team about this issue? You can also email me -- pete.abel@suddenlink.com -- and I will be happy to alert the general manager for your area; but to do that, I'll need (at the very least) the name as it's listed on the account. Let me know.

Rose said...

It's up now - and I did call, several times. The first time, I got a very nice person who said they did have an outage in the Eureka area, and they were working on it, but had no estimated time of completion - and the next time I called they said it was fixed. A couple of hours later it did resolve itself. It worked for a day or so and then it went down again - this time they had a recorded message saying there was a system wide outage that they were aware of it and working on it. Yesterday, I called again, and was told it was fixed, and again, a couple of hours later, one at a time, my mailboxes started receiving mail again.

Thanks for weighing in, I appreciate it - this post was more to let people who were expecting responses from me know why I wasn't answering.

The good news is, they said they now have 24/7 support. Not sure how long that has been the case, but it is good news.