I'm with Suddenlink. Have you contacted our customer service team about this issue? You can also email me -- email@example.com -- and I will be happy to alert the general manager for your area; but to do that, I'll need (at the very least) the name as it's listed on the account. Let me know.
It's up now - and I did call, several times. The first time, I got a very nice person who said they did have an outage in the Eureka area, and they were working on it, but had no estimated time of completion - and the next time I called they said it was fixed. A couple of hours later it did resolve itself. It worked for a day or so and then it went down again - this time they had a recorded message saying there was a system wide outage that they were aware of it and working on it. Yesterday, I called again, and was told it was fixed, and again, a couple of hours later, one at a time, my mailboxes started receiving mail again.Thanks for weighing in, I appreciate it - this post was more to let people who were expecting responses from me know why I wasn't answering.The good news is, they said they now have 24/7 support. Not sure how long that has been the case, but it is good news.
Comments are closed.
Note: Only a member of this blog may post a comment.